Privacy Policy

Privacy Policy

Last Updated: May 25, 2026

eKyro (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, or services — including when you register your warranty or contact us via text message.

Information We Collect

We collect the following types of information:

  • Name, email address, and phone number when you register a warranty or send a text message.
  • Serial number, model, purchase date, and any notes you provide when registering your eKyro Smart Garage Door Opener.
  • The content of text messages you send to our support number.
  • IP address, browser type, device information, and cookies when you visit our website.

How We Use Your Information

We use your information to:

  • Process and manage warranty registrations submitted via text message (QR code scan).
  • Provide customer support and respond to your text messages or inquiries.
  • Send important notifications about your warranty, product updates, or service status.
  • Improve our products and customer experience.
  • Comply with legal obligations.

We do not sell your personal information.

SMS Text Messaging Terms

By providing your phone number and sending a text message to eKyro, you agree to receive text messages from eKyro.

Message Purpose: Text messages are used for warranty registration confirmations, warranty status updates, and customer support.

Message Frequency: Message frequency may vary depending on your warranty registration and support needs.

Message and Data Rates: Message and data rates may apply.

Opt-Out: Reply STOP to opt out of text messages at any time. You will receive a confirmation message that you have been unsubscribed.

Help: Reply HELP for help. You can also contact us using the information below.

Standard messaging rates and fees may apply. Consent is not a condition of purchase.

How We Share Your Information

We may share your information with:

  • ClickSend — to send and receive text messages (under a data processing agreement).
  • Microsoft SharePoint & Power Automate — to securely store and manage warranty registrations and text message records.
  • Other trusted service providers as necessary to operate our business.
  • Law enforcement or government authorities when required by law.

Data Retention

Warranty registration and text message records are retained for as long as necessary to fulfill our warranty obligations and provide customer support (typically 5–7 years).

Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of text messages at any time by replying STOP.
  • Request a copy of your data.

To exercise these rights, contact us at support@ekyro.com or reply HELP to any text message.

Security

We use reasonable technical and organizational measures to protect your personal information, including secure transmission and storage of text messages and warranty data.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date above will indicate when changes were made.

Contact Us

eKyro Email: support@ekyro.com Text Support: Available via our dedicated support number (listed on your warranty card and confirmation messages) Website: https://ekyro.com

Privacy Policy: https://ekyro.com/privacy-policy

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